At Cockatiel Finance, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following types of personal information: • Personal details (name, date of birth, contact information) • Financial information (income, expenses, assets, liabilities) • Employment information • Credit history and credit reporting information • Identification documents • Property information • Bank statements and financial records • Information about your loan preferences and requirements

We collect personal information in several ways: • Directly from you through applications, forms, phone calls, and meetings • From third parties such as credit reporting agencies, employers, and referees • From publicly available sources • Through our website and digital platforms • From other credit providers with your consent

We use your personal information to: • Assess your loan applications and creditworthiness • Provide mortgage broking services • Comply with legal and regulatory requirements • Conduct identity verification and anti-money laundering checks • Communicate with you about our services • Improve our services and customer experience • Marketing purposes (with your consent)

We may share your information with: • Credit providers and lenders • Credit reporting agencies • Professional advisers (lawyers, accountants) • Service providers and contractors • Regulatory bodies and government agencies • Insurance providers • Other parties with your consent We do not sell your personal information to third parties.

We implement appropriate security measures to protect your personal information from: • Unauthorised access, use, or disclosure • Loss, damage, or destruction • Cyber threats and data breaches Our security measures include encryption, secure servers, access controls, and staff training.

You have the right to: • Access your personal information • Request correction of inaccurate information • Request deletion of your information (subject to legal requirements) • Withdraw consent for marketing communications • Lodge a complaint about our privacy practices • Request not to receive direct marketing

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: Contact us through our website contact form for privacy-related inquiries You can also contact the Office of the Australian Information Commissioner (OAIC) if you have concerns about our privacy practices.